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At LULU THE SKY, we believe great customer care is about more than answering questions — it’s about making every step of your shopping experience feel easy, clear, and welcoming. Whether you’re checking on an order, choosing a size, or simply curious about one of our styles, our team is here to help.
Customer Support
📧 vip@luluthesky.com
For order-related questions, please include your order number, full name, and the email address used at checkout. Providing these details helps us find your information and respond more efficiently.
Response Time:
Monday–Friday · Within 24–48 business hours
Order & Tracking
Need an update on your order or tracking information? Send us a message and we’ll be happy to check.
Sizing & Product Details
Not sure about measurements, fit, fabric, or a particular style? We’re happy to provide more information.
Shipping Questions
Have a question about delivery or shipping options? We’ll help make everything easier to understand.
Returns & Refunds
Need assistance with a return or refund? Please contact us before sending your item back so we can guide you through the process.
LULU THE SKY
190 Vista Grande Dr
Ponte Vedra Beach, FL 32082
United States
Business Correspondence Only – Not a Return Address
Please do not send merchandise to this address for returns. Contact our Customer Support Team first to receive the correct return instructions and return address.
Monday–Friday: 9:00 AM – 6:00 PM EST
Saturday–Sunday: Closed
Our team typically responds within 24–48 business hours.
Every order has a reason behind it — a special occasion, a new plan, or simply something beautiful you wanted for yourself. We’re grateful to be part of those moments.
Whenever you need a little help, just reach out. We’re here to make your experience with LULU THE SKY feel thoughtful from the first question to the moment your order arrives.
LULU THE SKY — Your style, thoughtfully supported. ✨
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